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      MeThreeSixty - None of my measurements are showing.

      This article is for anyone unable to see their measurements after scanning or viewing a scan session.


      Solution 1:

      1. Close the MeThreeSixty app completely, and ensure it's not running in the background.

      2. Navigate to Settings > System > Date & time. 

      3. Toggle "Set time automatically" to “On.”

      4. Restart the Device.

      5. Launch the MeThreeSixty app.

      6. Log-in

      7. Open the history screen.

        1. If the scan status is “in process,” leave the screen on for 10 minutes til all the measurements are finished processing.

      8. If the scan status is “Measurement available,” Open the measurement and check if the measurements are displayed.

      Solution 2:

      Sometimes, the issue is caused by a bad scan that shouldn't have passed the measurement processing phase.

      1. Go to the MeThreeSixty History screen.

      2. Locate and delete the scan data from which you first notice the problem. Usually, this is the most recent scan.

      3. Close the MeThreeSixty app completely, and ensure it's not running in the background.

      4. Launch the MeThreeSixty app.

      5. Log-in

      6. Open the history screen.

      7. Check the scan session status and check if measurements are displayed for any scan session with a “Measurement available” status.